FAQ


Warehousing

Please log into algrano and click my warehouse from the dropdown menu under your username to select the coffees you want. In the section schedule a release you choose the quantity of bags requested. In the next step you only have to indicate the pick-up date and confirm delivery address and pre-arranged haulage company. Once you have done this, you will receive an email containing the invoice and a PDF that you can share with your haulage company to make sure they receive all the correct information.

Please note: To allow for the adequate draw-down time of your coffees in warehouse, your logistics company can only pick up the coffee two days after scheduling the release of your coffees online. You can schedule a release any time up to one week in advance.



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