FAQ


Shipping

Maintaining consistent coffee quality along the supply chain is of paramount importance to us. In order to achieve this, we systematically ask our partners to measure moisture content and weight at departure and arrival. This helps us to track where a possible reduction in quality has occurred. In the unlikely event that this happens, we kindly ask you to contact us within 14 days of the coffee arriving at your roastery so that we can investigate the matter with our partners immediately.


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