FAQ


Requesting samples

The coffees offered on the platform are exclusive to the algrano community - which includes samples. The first three samples ordered by a professional coffee roaster based in Europe are free. Thereafter, there is a nominal charge to cover handling and shippings costs. For example, it costs approximately 20 USD in shipping costs to order three samples of green beans.

The exchange of green bean samples between grower and roasters is central to the way that algrano enables transparent, direct trade. This means that we ship a lot of samples which incurs a cost to producers. We therefore kindly ask roasters to cover the cost of shipping and handling of subsequent samples ordered.

At algrano, we want to incentivize a transparent and informative conversation about coffee. This is why we will refund the shipping cost of the samples when you post feedback of your cupping evaluation, and make a purchase of the respective coffee reviewed online.



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