FAQ


Buying Coffee

Once you have bought your coffee through algrano, your lot will be reserved for ten days. If this time period is exceeded without settling the remaining invoice, your order will be automatically cancelled and your coffee will be released back to the algrano community platform again. This is to give peace of mind to producers so that they can control their inventory and maximise their sales. If there has been a mistake, we advise that you contact us as soon as possible if you still want to buy the coffees ordered. If we don’t hear from you, you will not receive your coffee and we will not be able to reimburse your prepayment.


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