FAQ


Joining the community

Everyone is welcome to join and is encouraged to be an active member of the algrano community. It only takes a matter of seconds to create an account and start building your profile so that you can request samples from growers - or offer your green coffee to roasters.
Joining the algrano community is a simple process and free for everyone. For growers, this means that you can start to offer your coffee immediately for no charge. Roasters can also join for free and may start to request samples straightaway. Please see the question 'shipping costs for samples' for more information.
Yes, members can communicate with each other once as they have joined the algrano community. Every time a message is sent, the recipient will be notified by email. A roaster can start a conversation with any producer while a producer may only start a conversation with one of his or her buyers.
The general rule is that everyone can see updates from growers, and followers are notified about these updates. Roaster updates are only shown to their followers and producers.

Requesting samples

The coffees offered on the platform are exclusive to the algrano community - which includes samples. The first three samples ordered by a professional coffee roaster based in Europe are free. Thereafter, there is a nominal charge to cover handling and shippings costs. For example, it costs approximately 20 USD in shipping costs to order three samples of green beans.

The exchange of green bean samples between grower and roasters is central to the way that algrano enables transparent, direct trade. This means that we ship a lot of samples which incurs a cost to producers. We therefore kindly ask roasters to cover the cost of shipping and handling of subsequent samples ordered.

At algrano, we want to incentivize a transparent and informative conversation about coffee. This is why we will refund the shipping cost of the samples when you post feedback of your cupping evaluation, and make a purchase of the respective coffee reviewed online.

There is no limit to the number of samples that you can request but we kindly ask you to only order samples of coffees that you are really interested in. This is because we only have a limited quantity of samples available from each lot. It also costs the grower in postage and packaging every time they send a quantity of samples to roasters.
One sample contains approximately 200g of green coffee.
We encourage all members of the algrano community to exchange dialogue with each other. Naturally, growers are very keen to hear constructive feedback about the green coffee that they send. We believe that to better understand roaster’s needs, growers benefit greatly from an honest and objective cupping evaluation of their coffees. In addition, other roasters will benefit from your feedback as well!
After you have placed your order, it usually takes between 3-5 business days for your samples to be delivered to an address anywhere in Europe.
It’s very simple. All you need to do is add the lot of coffee that you have chosen to your shopping cart to get a full quote - then proceed to the checkout. Please check out the ‘Buying coffee’ section for more information.

Buying Coffee

Every roaster can buy coffee on algrano. European roasters can have the coffee delivered to their business or pick it in the warehouse in Bremen. Roasters located outside of Europe can also place orders and get the coffee shipped to Bremen for micro lots.

Our mission is to make sourcing coffee from the origin as simple and straightforward as possible. Once you have started to browse coffees currently offered by growers on the platform, requesting samples is then only a few clicks away.

As soon as you have received and cupped your samples, we encourage you to share your opinion with the producer. To avoid any language barrier, the platform will automatically translate your review to the grower’s native language if necessary. If you love the sample and want to buy the coffee, you can take out a contract on one to several bags, or the entire lot if you prefer!

Any roastery can buy specialty green beans through algrano. Roasters can either have their coffee delivered to their business directly or collect from the warehouse in Bremen. For roasteries located outside of Europe, the coffee will be shipped to Bremen for collection and onward transport.

Yes, the following certifications are currently offered through algrano:

  • Fairtrade
  • Rainforest Alliance
  • UTZ
  • Organic
  • FTO
  • Bird Friendly
We believe that no matter the size of your business, you should be able to buy directly from origin. The minimum amount is one bag of 60 or 69kg - depending on the coffee origin. If a producer requests a minimum order quantity for a specific coffee, you will find this information in the details of the respective lot before making an order.

We pay the producer as soon as the coffee is loaded into a shipping container and is finally onboard. In the coffee trade, this is called ‘cash against documents’. It also ensures that the producer is paid promptly for their coffee once it leaves the port of, or nearest to, country of origin.

For orders above 50 bags we are happy to offer you a credit line for the duration of transport and warehousing. Please ask for an offer directly on the platform or per email: hello@algrano.com

For micro lots under 50 bags, we currently only accept US Dollars. For orders more than 50 bags, we are able to send an offer in other currencies requested by the buyer. We are also happy to offer a pre-financing for the duration of transport and warehousing. Please contact us for more information.
Orders have to be paid by bank transfer within 10 days after placing the order. If you have taken out financing with us, all orders have to be paid 30 days after you receive your coffee.
The cost for haulage by land is calculated on the quantity of bags and the city/country that they are delivered to. A full price breakdown of costs for shipping and haulage by road will appear in the shopping cart once a coffee lot is added.
Freight on Board or Free on Board (FOB) includes all production and handling costs incurred in the coffee producing country of origin. This covers the price paid to the producer including the specialty premium above the market price, milling, bagging, haulage by road at the origin, exportation fees and quality assurance. In other words, FOB covers all the costs from the farm until the coffee bags are loaded onto the ship at the port in, or nearest to, the country of origin.
The principles of openness and fairness underpin the algrano community. We believe that transparency works both ways. Therefore, both roasters and producers have exactly the same access to the price breakdown. On average, a producer who sells through algrano receives 65% of the price you pay. The rest goes towards haulage and shipping, insurance, exporting and the algrano service fee. Producers know exactly how much you pay for the coffee and what premium you decide goes straight to them.
We believe that quality should be rewarded. This is why all the coffees sold through the platform receive a premium above the market price. However, if you believe that the coffee you are buying is worth more you can add your own premium at the checkout which goes directly to the producer.
Joining the algrano community is free of charge. The only cost is on the day you decide to buy a lot of coffee through algrano. A nominal algrano service fee is transparently added on the cost breakdown in the checkout and covers the maintenance of the algrano community online, and back office costs.
Although haulage by road is one of the main drivers of transportation costs, shipping companies will charge by the pallet - carrying one to ten bags. To minimize shipping costs per kilogram, we encourage you to buy in increments of ten bags. If this is not possible, you could talk to a roastery in your area about consolidating the transportation costs by placing an order together.
All specialty coffees listed by the algrano community on the platform have been evaluated by a Q-Grader using the SCAA cupping protocol. This is taken from the same sample that you receive whether you decide to buy the coffee or not. It ensures that both the sample and coffee lot corresponds to the description available through algrano. Names of the Q-Graders who have evaluated each lot are are also available online.
If you are happy for algrano to organize the shipping and import of the coffee for you, we would be delighted to be your unique contract counterpart. Alternatively, if you would prefer to organize the shipping directly with a preferred export counterpart yourself, then you are very welcome to do so.
Please let us know by filling in a short form online detailing the coffee that you are trying to find. This could be, for example, from a specific region, variety, processing method or cup profile. We will get back to you with a consolidated offer of samples from growers that we think will best match your cup profile requirements.
Once you have bought your coffee through algrano, your lot will be reserved for ten days. If this time period is exceeded without settling the remaining invoice, your order will be automatically cancelled and your coffee will be released back to the algrano community platform again. This is to give peace of mind to producers so that they can control their inventory and maximise their sales. If there has been a mistake, we advise that you contact us as soon as possible if you still want to buy the coffees ordered. If we don’t hear from you, you will not receive your coffee and we will not be able to reimburse your prepayment.
If the coffee has not left the country of origin yet, we may be able to negotiate with the producer to agree to cancel your order. If we are successful, we will be able to reimburse you with the full amount minus the algrano service fee. Unfortunately, if we are not successful or the coffee has already left the country of origin we will be unable to cancel your order and your coffee will arrive at our port of destination in Bremen for collection or delivery to your roastery.

Selling coffee

A seller on algrano can be either a producer or a cooperative of producers. Exporters or brokers work as service providers, helping growers present and sell their coffee to the community.
Joining the algrano community and offering your coffee on the platform is completely free as long as you reserve your coffee to the algrano community exclusively for a minimum period of six weeks. Once you have sold your coffee, we will only then add our service fee on the price of the coffee sold - which is transparently shown in the breakdown of costs in the checkout. This fee is paid by the roaster who buys your coffee.
We pay the exporter against the shipping documents, who then pays the producer. This is paid when the green coffee is safely on board and on its way by sea to the port of landing. This happens usually three weeks after the coffee is shipped.
As a producer, you decide the price you want to sell your coffees for on the algrano platform. We may give you some recommendations on the competitiveness of your price but, ultimately, it is your decision.

We request that growers send 2.5kg samples for two reasons:

  • A certified Q-grader will cup and evaluate the quality of your coffee, and
  • We will send 200g samples of green beans to ten roasters

This way, we can maximise the chance of selling your coffee through algrano.

Yes, but it all depends on the quantity you want to offer or if you are in a country where algrano has not yet established a partnership with an exporter. If this is the case, you can use your own exporting licence to export directly - but we kindly ask that you contact us in the first instance to arrange this.
Please let us know immediately as we may be able to assist in helping you to find an exporter in your country.
No, in countries where algrano has established a partnership with an exporter, you will be directed towards our preferred partner. Samples will be sent to them directly where the quality will be assessed before they publish details of the lot on the platform.
If you would like to sell your coffee through algrano, there is one important obligation that we ask of you. This means that you secure your coffee on the platform and do not sell it elsewhere while it is available online. This is usually for at least a minimum duration of six weeks.

Shipping

Our role is defined as a commission agent. This means that we make sure that all the services between you and the producer are provided transparently and efficiently. For example, we identify the mills, banks, and freight forwarders who offer the services to the grower to make sure that your the coffee arrives at your roastery safely.
You can choose the terms you wish to buy your coffee under. If you buy FOB then you are fully responsible for organizing the shipping to Europe. If you buy ex-warehouse, you only have to organise the haulage of your coffee to you roastery. If you select the ‘road transport´ option to your roastery however, algrano will be your commission agent and you will get the full service package. This is means that you have peace of mind that your coffee is insured while it is in transport. We will also inform you of the expected arrival date of the coffee at your roastery.
If you would prefer to buy Freight on Board (FOB) and can organise your own trade finance, transport, insurance and logistics from the warehouse in the country of landing to your roastery, you can import your own coffee directly. Please contact us for more details.
If algrano is your contract counterpart for import, your coffee is fully insured during the transport and warehousing against all risks of ‘force majeure’.

When your coffee arrives at the port of landing in Bremen, you must follow these steps to get your coffee safely to your roastery:

  • We will inform the warehouse about your coffee contract and billing address
  • You will receive details of a contact person at the warehouse
  • You arrange with your preferred logistic transporter to pick up the coffee no later than one month after arrival in the warehouse
  • You are kindly asked to inform the warehouse about the exact date of collection and details of the trucking company who will deliver your coffee
  • You send us a completed ‘arrival form’ which you will have received from us when you first ordered the coffee through algrano. This is an important document that is required for any inspection by the authorities.
  • Your coffee will be delivered on the date pre-arranged by you with your preferred logistics company.
Yes, you can book space in the shipping container if it is leaving the country of origin that you bought your coffee from. Please contact us here for more details.
We are always looking for trusted logistics partners to help play a role in algrano’s quality management systems and logistics. Please get in touch with us so we can discuss how your would like to establish a partnership with us.
To import coffee into Hungary, the rules of the new Electronic Trade and Transport Control System (EKAER) now apply. The system aims to filter out VAT fraud and obliges the buyer to pre-declare goods being imported into the country to the authorities beforehand. As this significantly complicates the delivery procedure, roasters are responsible for organizing the transport from Bremen, Germany, themselves.

Although this is very unlikely to happen, the unexpected can sometimes occur. In this case, we will immediately inform you and discuss the next course of action. Possible solutions are:

  • Full refund of your payments (including the algrano service fee), or
  • Supply of another coffee of at least the same quality.
You choose under which terms you buy the coffee. If you buy FOB you have to organize the shipping to Europe on your own. If you buy ex-warehouse, you only have to organize the road transport to your roastery. If you pick the option road transport as well, you get the full service package and you have to organize nothing at all. In this last case, algrano is your commission agent. We insure your coffee while it is travelling and manage the quality during the shipping and communicate you the expected arrival date at your roastery was well as any expected delays.
Maintaining consistent coffee quality along the supply chain is of paramount importance to us. In order to achieve this, we systematically ask our partners to measure moisture content and weight at departure and arrival. This helps us to track where a possible reduction in quality has occurred. In the unlikely event that this happens, we kindly ask you to contact us within 14 days of the coffee arriving at your roastery so that we can investigate the matter with our partners immediately.
After you have ordered your coffee on algrano, you will receive a contract from us accompanied by an invoice, a document with instructions about what happens next and an Arrival Form. This needs to be completed once you have received your coffee and returned to us immediately. The form is a declaration of proof that the coffee you have ordered has arrived and will be required if case of a tax audit.
This differs from country to country. For German roasters, the coffee has already been imported and tax duties have been paid. For roasteries based in Switzerland who have ordered coffee with delivery included, VAT has already been paid. Roasters from all other countries, as well as roasters from Switzerland who organize the road transport from the port to the roastery themselves, are responsible for paying any import and VAT duties themselves.

Warehousing

For orders over 50 bags, you can arrange for warehousing during the checkout process. For orders under this volume, we will cover the warehousing up to one month at the port of landing in Bremen but kindly ask that you contact a third party warehouse in your area if you cannot store the coffee in your roastery and need safe, secure storage for longer period of time. Please contact us for further information about this.
Our online analytics tool shows how much coffee you have in your inventory at warehouse. This tool also tracks all your previous purchases and releases of coffee lots with a forecast of your stock allocation over time.
The collection, transport and delivery of coffee from the warehouse is the responsibility of the roaster. If you schedule a release, we will automatically create the respective transport order for you. All you have to do is forward this on to your preferred haulage company.
By scheduling a release through the algrano platform, you will be asked for some information about the haulage company. We will release the coffee at warehouse so that it is ready for the hauler to collect the coffee and transport to your stated delivery address.

We partner with warehouses across Europe. If you have more than 50 bags when placing your order through the shopping cart, you will have the option to store your coffee in a warehouse of your choice. Please contact us if you do not see a an option to warehouse the coffee in your country.

A calculation of the cost for warehousing will be listed in the shopping cart based on your warehouse usage. This cost includes warehouse duration, volume needed and amount of releases. Once you place your order, you will have access to your online inventory where you can manage releases, forecast stock allocation, access invoices and much more.

Please log into algrano and click my warehouse from the dropdown menu under your username to select the coffees you want. Select the option schedule a release and follow the two simple steps provided. This includes confirming the quantity of bags requested, delivery address and pre-arranged haulage company. Once you have done this, you will receive an email containing the invoice and a PDF that you can share with your haulage company to make sure they receive all the correct information.

Please note: To allow for the adequate draw-down time of your coffees in warehouse, your logistics company can only pick up the coffee two days after scheduling the release of your coffees online. You can schedule a release any time up to one week in advance.

Prices differ by country. However, ordering coffee through algrano is fully transparent and therefore will share all costs with you once you decide to place an order.
If you have a credit line with us, as soon as you schedule a release on the platform you will be invoiced for the amount of bags you released. This is payable within 30 days. Please go to the ‘releases history’ option in ‘my warehouse’ to find all the invoices of your previous releases.
The coffee you ordered is reserved only for you. However, if you have a credit line with us the coffee is still in algrano’s hands until you transfer ownership from algrano to yourself on collection by the haulage company.
As your coffee is still in algrano’s hands, we will inform the warehouse about your pre-ordered collection and provide approval of the release. Your only responsibility is to arrange for collection at warehouse by the your preferred haulage company and provide them with the necessary information. The easiest way to do this is by forwarding the PDF of the transport order which will be created automatically if you schedule a release.


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